1.Same day dispatch, for ALL order finalised prior to 11:30am on a business day. For a smooth dispatch, we require that all details on you order are correct. This includes your correct telephone contact phone numbers, and delivery addresses.
2. Due to OH&S, the delivery drive will not enter your home and will only deliver the product or item to the ground floor. If you reside in an apartment, arrangements will need to be made to move the goods from ground level to your level.
3. As we generally ship larger items, delivery costs are based on the packaging of the item and the location of where the item is being delivered. Each item purchased attracts a seperate delivery charge. We will offer you a shipping discount on each additional item or product purchased.
4. Estimated delivery times vary depending on your location. Delivery usually takes 3 to 5 business days to most metro locations (same day or next business day for Sydney metro for larger items). Please allow up to 10 business days for delivery, especially for any cases of delay. Please contact us if your product or item has not arrived after this time. For courier peak seasons, such as the pre- Christmas period, please allow extra turnaround times for all deliveries. For smaller items delivered to Sydney metro, we use a next day courier service to reduce delivery costs.
5. FREE Shipping does apply to most domestic orders, but if you live in NT, WA or remote rural areas. An incidental shipping surcharge may be charged.
6. We will endeavour to deliver the products on or before the delivery date indicated in your order confirmation, however you acknowledge that the delivery date indicated in your order confirmation is an estimate only.
7. We reserve the right to charge you for any additional costs incurred in the re-delivery of the item or products indicated in your order confirmation if:
(a) After confirming the delivery date with you, there is no person at the delivery address to receive the item or products or no person at the delivery address that is able to sign any consignment note indicating that the item or product has been received;
(b) Through no fault of our deliveryman, they are not able to unload or deliver the item or product ordered to the delivery address (such as there being no person to assist if the item or product is large or heavy, or if there is a hostile animal on the premises); or
(c) The delivery address is incorrect.
8. We will not deliver any item or product:
(a) To any location outside of Australia; or
(b) On weekends or after normal business hours (generally 9:00am to 5:00pm Monday to Friday).
9. Due to OH&S, if any item or product is large or heavy, you must ensure that there is an able bodied person available at the time and place of delivery, to assist our delivery man with the delivery of the item or product. If no one is available to assist the driver, we can organise an additional driver at an extra charge.
10. Our rates are for courier delivery with one person on board the vehicle. Pick-up from our warehouse is also welcome (no handling charges or other charges apply).